Complaints

The Edmund Rice Foundation (Australia) is committed to our supporters and to a partnership approach to development.

We seek always to understand and respect your perspectives and we value your feedback.

If you have a complaint, we want to hear about it, to resolve it and to improve.


How to contact us

Please contact us with any concerns you have. You can:

Please include your name, address and a contact telephone number in your email or letter so that we can get back in touch with you easily.

Child Protection

If your query is regarding a child protection issue, please refer to our Child Protection Policy and contact our Chief Executive Officer via phone or email.

For further information you can refer to our Complaints Handling Policy or our Child Protection Policy.

How soon will we respond?

We will contact you within two days of receiving your complaint and aim to have it fully resolved within ten working days.

How do we respond?

We will take your complaint seriously and work hard to resolve it. We will listen to your concerns and are happy to hear your suggestions of how we can make things better.

Other options

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We hope that we can resolve your complaint. However, if you are not satisfied with our response you can let us know that you are still unhappy or you can lodge a complaint with the Australian Council for International Development (ACFID).

The Australian Council for International Development (ACFID) is the peak Council for Australian not-for-profit aid and development organisations. The Edmund Rice Foundation (Australia) is a signatory to the ACFID Code of Conduct, which is a voluntary, self-regulatory sector code of good practice. As a signatory we are committed and fully adhere to the ACFID Code of Conduct, conducting our work with transparency, accountability and integrity. If you are not satisfied with our response to your complaint and believe our organisation has breached the ACFID Code of Conduct, you can lodge a complaint with the ACFID Code of Conduct Committee via the details below . Information about how to make a complaint can be found at www.acfid.asn.au

The Australian Council for International Development
Private Bag 3
Deakin  ACT  2600
Tel: +61 2 6285 1816
Email: code@acfid.asn.au
www.acfid.asn.au

 

Edmund Rice Foundation (Australia) ABN: 85 413 988 107

 

on August 12 | by

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