Policies

Access ERFA’s policies from the links below:

1. 1. Company policies
2. 2. Program policies
3. 3. Program support tools
4. 4. Cross-cutting policies
5. 5. Complaints Handling Policy and reporting
6. 6. Child Protection Policy and reporting

Company policies

1. > Code of Conduct Policy
2. > Conflict of Interest Policy
3. > Copyright Policy
4. > Public Relations and Social Media Policy
5. > Partnership Principles
6. > Workplace, Health & Safety Policy

Program policies

• > Anti-Corruption and Anti-Fraud Policy
• > Complaints Handling Policy
• > Counter-Terrorism Policy
• > Financial & Procedures Policy
• > Fundraising, Donations & Refund Policy
• > Non-Development Activity Policy
• > Privacy Policy
• > Program Design, Funding & Management Policy
• > Risk Management Framework Policy
• > Safety & Security Policy
• > Sustainable Development Policy
• > Whistleblowing Policy

Program support tools

1. > Program checklist on ERFA Safety and Security Policy
2. > ERFA 2021 Log Frame and Budget Template

Cross-cutting policies

1. > Child Protection Policy
2. > Diversity & Inclusiveness Policy
3. > Gender Equality & Female Empowerment Policy
4. > Prevention of Sexual Exploitation, Abuse and Harassment Policy

1. Complaints Handling Policy and reporting

This section contains ERFA’s Complaints Handling Policy and associated documents.

1. > Complaints Handling Policy
2. > Complaints Handling Process Flowchart
3. > Child Protection & Complaints Notice

Please use the following reporting forms to submit feedback, incident reports, complaints, complaints and compliments to ERFA. Alternatively, you can call us on +61 7 3621 9649.

1. > Online Complaints Form
2. > Incidents, Complaints & Compliments Form
3. > Vulnerable Adult & Child Safeguarding Reporting Form
4. > Whistleblowing Incident Form

Child Protection Policy and reporting

This section contains ERFA’s Child Protection Policy and associated documents.

1. > Child Protection Policy
2. > CP Code of Conduct & Self-Declaration
3. > Child Protection & Complaints Notice
4. > Image & Story Use Consent Form
5. > ERFA Clauses for Collection of Personal Information
6. > Child Safety Poster English
7. > Child Safety Poster Swahili

Please use the following reporting forms to submit child safeguarding incidents to ERFA. Alternatively, you can call us on +61 7 3621 9649.

1. > Incident Reporting Flowchart
2. > Vulnerable Adult & Child Safeguarding Reporting Form