Access ERFA’s policies from the links below:

  1. 1. Company policies
  2. 2. Program policies
  3. 3. Program support tools
  4. 4. Cross-cutting policies
  5. 5. Complaints Handling Policy and reporting
  6. 6. Child Protection Policy and reporting
  1. Complaints Handling Policy and reporting

This section contains ERFA’s Complaints Handling Policy and associated documents.

  1. > Complaints Handling Policy
  2. > Complaints Handling Process Flowchart
  3. > Child Protection & Complaints Notice

Please use the following reporting forms to submit feedback, incident reports, complaints, complaints and compliments to ERFA. Alternatively, you can call us on +61 7 3621 9649.

  1. > Online Complaints Form
  2. > Incidents, Complaints & Compliments Form
  3. > Child Safeguarding Incident Reporting Form
  4. > Whistleblowing Incident Form

Child Protection Policy and reporting

This section contains ERFA’s Child Protection Policy and associated documents.

  1. > Child Protection Policy
  2. > CP Code of Conduct & Self-Declaration
  3. > Child Protection & Complaints Notice
  4. > Image & Story Use Consent Form
  5. > ERFA Clauses for Collection of Personal Information
  6. > Child Safety Poster English
  7. > Child Safety Poster Swahili

 

Please use the following reporting forms to submit child safeguarding incidents to ERFA. Alternatively, you can call us on +61 7 3621 9649.

  1. > Incident Reporting Flowchart
  2. > Child Safeguarding Incident Reporting Form