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Policies

Access ERFA’s policies from the links below:

  1. 1. Company policies
  2. 2. Program policies
  3. 3. Program support tools
  4. 4. Cross-cutting policies
  5. 5. Complaints Handling Policy and reporting
  6. 6. Child Protection Policy and reporting

Company policies

  1. > Code of Conduct Policy
  2. > Conflict of Interest Policy
  3. > Copyright Policy
  4. > Public Relations and Social Media Policy
  5. > Partnership Principles
  6. > Workplace, Health & Safety Policy
  7. > Fundraising, Donations & Refund Policy
  8. > Privacy Policy
  9. > Whistleblowing Policy

Program policies

Program support tools

  1. > Program checklist on ERFA Safety and Security Policy
  2. > ERFA 2021 Log Frame and Budget Template

Cross-cutting policies

  1. > Child Protection Policy
  2. > Diversity & Inclusiveness Policy
  3. > Gender Equality & Female Empowerment Policy
  4. > Prevention of Sexual Exploitation, Abuse and Harassment Policy

  1. Complaints Handling Policy and reporting

This section contains ERFA’s Complaints Handling Policy and associated documents.

  1. > Complaints Handling Policy
  2. > Complaints Handling Process Flowchart
  3. > Child Protection & Complaints Notice

Please use the following reporting forms to submit feedback, incident reports, complaints, complaints and compliments to ERFA. Alternatively, you can call us on +61 7 3621 9649.

  1. > Online Complaints Form
  2. > Incidents, Complaints & Compliments Form
  3. > Child Safeguarding Incident Reporting Form
  4. > Whistleblowing Incident Form

Child Protection Policy and reporting

This section contains ERFA’s Child Protection Policy and associated documents.

  1. > Child Protection Policy
  2. > CP Code of Conduct & Self-Declaration
  3. > Child Protection & Complaints Notice
  4. > Image & Story Use Consent Form
  5. > ERFA Clauses for Collection of Personal Information
  6. > Child Safety Poster English
  7. > Child Safety Poster Swahili

 

Please use the following reporting forms to submit child safeguarding incidents to ERFA. Alternatively, you can call us on +61 7 3621 9649.

  1. > Incident Reporting Flowchart
  2. > Child Safeguarding Incident Reporting Form